--- title: "Accessing care while traveling | Sutter Health Plan" description: "Learn how to access healthcare services while traveling, including emergency care, prescription refills and filing claims with Sutter Health Plan." url: "https://www.sutterhealthplan.org/members/accessing-care-traveling" --- 1. [Home](https://www.sutterhealthplan.org/) / 2. [Members](https://www.sutterhealthplan.org/members) / 3. Accessing care while traveling # Accessing care while traveling **Section menu** - [Members](https://www.sutterhealthplan.org/members "Members") - [Member portal](https://www.sutterhealthplan.org/members/portal "Member portal") - [Forms and resources](https://www.sutterhealthplan.org/members/forms-resources "Forms and resources") - [Individual and Family Plan Coverage](https://www.sutterhealthplan.org/members/enroll "Individual and Family Plan Coverage") - [Health and wellness](https://www.sutterhealthplan.org/members/health-wellness "Health and wellness") - [Pharmacy benefits](https://www.sutterhealthplan.org/members/pharmacy-benefits "Pharmacy benefits") - [Plan partners](https://www.sutterhealthplan.org/members/plan-partners "Plan partners") - [Acupuncture and chiropractic benefits](https://www.sutterhealthplan.org/members/plan-partners/acupuncture-chiropractic "Acupuncture and chiropractic benefits") - [Behavioral health benefits](https://www.sutterhealthplan.org/members/plan-partners/behavioral-health-benefits "Behavioral health benefits") - [Dental benefits](https://www.sutterhealthplan.org/members/plan-partners/dental "Dental benefits") - [Vision benefits](https://www.sutterhealthplan.org/members/plan-partners/vision "Vision benefits") - [Members](https://www.sutterhealthplan.org/members "Members") - [Member portal](https://www.sutterhealthplan.org/members/portal "Member portal") - [Forms and resources](https://www.sutterhealthplan.org/members/forms-resources "Forms and resources") - [Individual and Family Plan Coverage](https://www.sutterhealthplan.org/members/enroll "Individual and Family Plan Coverage") - [Health and wellness](https://www.sutterhealthplan.org/members/health-wellness "Health and wellness") - [Pharmacy benefits](https://www.sutterhealthplan.org/members/pharmacy-benefits "Pharmacy benefits") - [Plan partners](https://www.sutterhealthplan.org/members/plan-partners "Plan partners") - [Acupuncture and chiropractic benefits](https://www.sutterhealthplan.org/members/plan-partners/acupuncture-chiropractic "Acupuncture and chiropractic benefits") - [Behavioral health benefits](https://www.sutterhealthplan.org/members/plan-partners/behavioral-health-benefits "Behavioral health benefits") - [Dental benefits](https://www.sutterhealthplan.org/members/plan-partners/dental "Dental benefits") - [Vision benefits](https://www.sutterhealthplan.org/members/plan-partners/vision "Vision benefits") ## Things to do before your trip Know what services your Sutter Health Plan covers before you travel. - Before traveling, consult with your doctor about region-specific vaccinations or medications, which may not be covered by Sutter Health Plan. - Check travel and safety alerts through the [U.S. Department of State](http://travel.state.gov/). - Check your Evidence of Coverage and Disclosure Form (EOC) for specifics on what to do in an emergency while you’re away. - Ensure your preventive immunizations, including your flu shot, are up to date. - Pack your member ID card with important contact information. - Refill your prescriptions to have enough for your trip. - Register for your Member Portal to access your benefits, copays and ID card from any device. - Save the local equivalent of 911 for emergencies. - Visit your doctor if you have an ongoing medical condition. Find care anywhere **Finding Emergency or Urgent Care** If you have a medical emergency or need urgent care, go to the nearest hospital or medical facility for treatment. You don’t need approval from Sutter Health Plan for emergency or urgent care. When traveling within the Sutter Health Plan service area, we encourage you to use an in-network urgent care facility.  If you’re admitted to an out-of-network hospital, here’s what you need to know: - Please notify our Customer Service team at [855-315-5800](tel:855-315-5800) as soon as possible. - When it’s safe and appropriate, we’ll work with the out-of-network provider to transfer you to a Sutter Health Plan network hospital.  **Getting Prescriptions Filled**  There are several ways to get your prescriptions before traveling or while you’re away from home: - If you use a CVS retail or mail-order pharmacy, you can get up to a 100-day supply (if your plan allows) for the cost of two 30-day supplies. To sign up for CVS Caremark® Mail Service Pharmacy, call [844-740-0635](tel:844-740-0635) or visit [CVS Caremark®](https://www.caremark.com/). Mail order doesn’t apply to specialty drugs. - If you have valid refills, you can transfer your prescription to an in-network pharmacy for pickup (limitations may apply). New prescriptions can be filled at any network pharmacy. Use the [CVS Caremark® Pharmacy Locator](https://www.caremark.com/memberportal/pharmacy-locator?fastStyle=OE) to find one near you. - To pick up your prescription early (up to a 90-day supply), you can request a vacation override by calling CVS Caremark® at [844-740-0635](tel:844-740-0635). Each prescription is eligible for one override every six months, with standard cost-sharing. **How To File a Claim After Your Trip** If you received emergency or urgent care from an out-of-network provider and need to file a claim for out-of-pocket costs, you must file a claim for reimbursement. Here’s how to file a claim: - For medical services, complete a Member Claim Form on the [Member Portal](https://shplus.org/memberportal) or [download a PDF version](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealthPlan/PDF/shp-member-claim-form.pdf). Include any bills and receipts from the provider. - If you paid out-of-pocket for a prescription drug at a retail pharmacy, submit a claim at [CVS Caremark®](https://www.caremark.com/ "CVS Caremark®"). We’ll send you a written decision within 30 days of receiving the claim from you or the out-of-network provider unless we notify you within those initial 30 days that we need additional information. If your claim is denied in whole or in part, we’ll send you a written decision explaining the denial and providing instructions for filing a grievance. Travel resources ### [Member portal sign in](https://shplus.org/memberportal) ### [U.S. Department of State Travel guide](http://travel.state.gov/) ### [CVS Caremark®](https://www.caremark.com/) ### [Member claim form (PDF)](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealthPlan/PDF/shp-member-claim-form.pdf) Need help planning? Customer Service can answer your questions about how to access care while traveling, how to file claims and more. ### Message us Submit a secure message and we’ll contact you within five business days.  [Complete the form](https://feedback.sutterhealth.org/f/136895/8368 "Complete the Form") ### Call us Call 855-315-5800 or TTY 855-830-3500, weekdays: 8:00 am – 7:00 pm. Call [855-315-5800](tel:+18553155800) ### Email us Email shpserviceteam@sutterhealth.org with details about how we can help you. 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