--- title: "Member portal | Sutter Health Plan" description: "Access Sutter Health Plan benefits, claims, ID cards and more through our secure Member Portal. View coverage details anytime, anywhere." url: "https://www.sutterhealthplan.org/members/portal" --- 1. [Home](https://www.sutterhealthplan.org/) / 2. [Members](https://www.sutterhealthplan.org/members) / 3. Member portal ![GettyImages-1303454791Edited](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealthPlan/Images/GettyImages-1303454791Edited.jpg?h=2100&iar=0&w=3150) # Member portal Stay connected to your benefits with the Sutter Health Plan Member Portal — your go-to management tool. [Member portal sign in](https://www.shplan.org/memberportal) ![GettyImages-1303454791Edited](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/SutterHealthPlan/Images/GettyImages-1303454791Edited.jpg?h=2100&iar=0&w=3150) **Section menu** - [Members](https://www.sutterhealthplan.org/members "Members") - [Member portal](https://www.sutterhealthplan.org/members/portal "Member portal") - [Forms and resources](https://www.sutterhealthplan.org/members/forms-resources "Forms and resources") - [Individual and Family Plan Coverage](https://www.sutterhealthplan.org/members/enroll "Individual and Family Plan Coverage") - [Health and wellness](https://www.sutterhealthplan.org/members/health-wellness "Health and wellness") - [Pharmacy benefits](https://www.sutterhealthplan.org/members/pharmacy-benefits "Pharmacy benefits") - [Plan partners](https://www.sutterhealthplan.org/members/plan-partners "Plan partners") - [Acupuncture and chiropractic benefits](https://www.sutterhealthplan.org/members/plan-partners/acupuncture-chiropractic "Acupuncture and chiropractic benefits") - [Behavioral health benefits](https://www.sutterhealthplan.org/members/plan-partners/behavioral-health-benefits "Behavioral health benefits") - [Dental benefits](https://www.sutterhealthplan.org/members/plan-partners/dental "Dental benefits") - [Vision benefits](https://www.sutterhealthplan.org/members/plan-partners/vision "Vision benefits") - [Members](https://www.sutterhealthplan.org/members "Members") - [Member portal](https://www.sutterhealthplan.org/members/portal "Member portal") - [Forms and resources](https://www.sutterhealthplan.org/members/forms-resources "Forms and resources") - [Individual and Family Plan Coverage](https://www.sutterhealthplan.org/members/enroll "Individual and Family Plan Coverage") - [Health and wellness](https://www.sutterhealthplan.org/members/health-wellness "Health and wellness") - [Pharmacy benefits](https://www.sutterhealthplan.org/members/pharmacy-benefits "Pharmacy benefits") - [Plan partners](https://www.sutterhealthplan.org/members/plan-partners "Plan partners") - [Acupuncture and chiropractic benefits](https://www.sutterhealthplan.org/members/plan-partners/acupuncture-chiropractic "Acupuncture and chiropractic benefits") - [Behavioral health benefits](https://www.sutterhealthplan.org/members/plan-partners/behavioral-health-benefits "Behavioral health benefits") - [Dental benefits](https://www.sutterhealthplan.org/members/plan-partners/dental "Dental benefits") - [Vision benefits](https://www.sutterhealthplan.org/members/plan-partners/vision "Vision benefits") Simple. Secure. Seamless. The Member Portal allows you to manage your healthcare coverage, anytime, anywhere and from any device. Change your primary care physician (PCP) Check eligibility See coverage details Find forms and resources See copay and cost sharing amounts Receive monthly statements Review claims summaries View accumulator balances Access Health and Wellness site ## Estimate your costs Easily compare your out-of-pocket costs for in-network care with our real-time cost estimator tool in the Member Portal. [Access estimator tool](https://shplus.org/memberportal) [View Machine-Readable Files](https://www.sutterhealthplan.org/technical-information) ## How to register Registration is easy. To begin, you'll need four things: - Your member ID number (you can find this on the front of your insurance card). - Your date of birth. - Your phone number. - The last four digits of the **subscriber’s** Social Security number (SSN). The subscriber is the primary person on the health plan. If that's you, use your number. If you're on someone else's plan, use the last four digits of their number. [Register now](https://www.shplan.org/MemberPortal/Home/Register?Length=17) Member tools Together, the Member Portal and My Health Online (MHO) simplify managing your healthcare — offering coverage and care at your fingertips. Learn more about each tool. ### Member portal Where members manage coverage. - Access plan documents - Change your primary care physician (PCP) - Find in-network providers - Print temporary ID cards - View your benefits and coverage details ### My Health Online Where Sutter Health patients manage care. - Access video visits - Message your care team - Request prescription refills - Schedule appointments - View test results and health records - View visit summaries and after-visit instructions Frequently asked questions **Who can I make a PCP change for?** Subscribers can change PCPs for themselves and their covered dependents.  Dependents age 12 and older, including spouses, can change their own PCP if they have a Member Portal account. Your spouse and dependents 12 and older, who have their own Member Portal accounts, can also change their PCPs. **Who can I request new member ID cards for?** Subscribers can request ID cards for themselves and their covered dependents.  Dependents age 12 and older, including spouses, can request a new member ID card if they have a Member Portal account. If you’re the subscriber, meaning the primary person on your insurance plan, you can request new cards for yourself and your covered dependents. If you’re a spouse or dependent age 12 and older on someone else's plan and have registered for your own online account, you can request a new card just for yourself. **Can I see my dependents’ information?** You can access information for your dependents under 12 years old. For dependents age 12 and older, you can view everything except for details about their claims. Your dependent will need to grant you access to view this information. **Can I see my past claims and other account history?** Yes, you can view your past claims and historical information, as well as any current claim information. **Can my children register for their own access?** Members age 12 and older can register for an account. A parent or guardian must create and manage an account for members under 12. **Can Sutter Health Plan register my portal account over the phone?** No. While we can’t register your account for you, Customer Service can walk you through the registration process. Call our team at [855-315-5800](tel:855-315-5800). **How long does it take to get my member ID card after I request one online?** Please allow two weeks for your new member ID card to be delivered by mail. You can also print a temporary ID card from the Member Dashboard page by:  - Clicking the “View ID Card” link in the Quick Links bar, or - Clicking the “ID Card” link in the Correspondences section **How soon does my PCP change take effect after updating it on the Member Portal?** When you choose a new PCP, here's what happens: - The change starts on the first day of the following month. For example, if you pick a new doctor on October 15, they’ll become your doctor on record beginning November 1. - We'll send you a new member ID card with your new doctor's name. Please allow two weeks for your new member ID card to arrive by mail. **What are the username and password requirements?** Your username: - Can’t be the same as your password - Can’t contain spaces or special characters (such as $ % &) - Must be at least six characters Your password: - Can’t be the same as your username - Must be at least eight characters - Must contain at least one uppercase letter, one lowercase letter, one number (0-9) and one special character (such as $ % &) As an added layer of protection, we’ll ask you to update your password once a year. **What happens if I forget my username or password?** If you forget your username or password, click the “Forgot Username?” or “Forgot Password?” link, enter your account information and answer the security questions. We’ll email you your username or a temporary password. **What happens if I forget my security question?** You can call Customer Service at [855-315-5800](tel:855-315-5800) for help with a password reset. ## Go paperless Skip the mail and access your monthly account statements directly in the Member Portal. [Update your preferences](https://www.shplan.org/memberportal) We’re here to help Customer Service can help answer your questions about benefits, enrollment, billing, portal access and more. ### Message us Submit a secure message and we’ll contact you within five business days. [Complete the form](https://feedback.sutterhealth.org/f/136895/8368 "Complete the Form") ### Call us  Call 855-315-5800 or TTY 855-830-3500, weekdays: 8:00 am – 7:00 pm. Call [855-315-5800](tel:+18553155800) ### Email us Email shpcustomerservice@sutterhealth.org with details about how we can help you. 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