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Carelon Behavioral Health of California, Inc. (Carelon)

Information About Sutter Health Plan’s Transition to a New Behavioral Health Plan Partner

Carelon Behavioral Health of California, Inc. (Carelon) replaced U.S. Behavioral Health Plan, California (USBHPC) as the behavioral health plan partner for Sutter Health Plan, effective Jan. 1, 2026.

As the new behavioral health plan partner, Carelon now manages all mental health and substance use disorder services covered under Sutter Health Plan benefits.

There is no change to the behavioral health care benefits for covered members. 

Frequently Asked Questions

We understand that you may have questions about the transition to Carelon.

The FAQs below are provided to help answer some of your questions.

We’re Here to Help 

Customer Service can help answer your questions about health plans, benefits, enrollment, portal access and more.

Message Us 

Submit a secure message and we’ll contact you within five business days.

Call Us 

Call 855-315-5800 or TTY 855-830-3500, weekdays: 8:00 am – 7:00 pm.

Email Us 

Email shpserviceteam@sutterhealth.org with details about how we can help you.

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