Accessibility
Whether you’re engaging with us online or in person, you’ll find thoughtful and inclusive support.
Accessibility at Sutter Health Plan
You can feel confident that you‘ll be able to find and access the care you need, no matter who you are and what your abilities might be. From our website to our facilities and everywhere in between, Sutter Health Plan and our providers are committed to accessibility and nondiscrimination.
Digital Accessibility
We work hard to make sure everyone can effectively use our digital spaces. Whether you have visual, auditory, speech, physical, learning, cognitive or neurological disabilities, we’re committed to improving access for all. If you need help with accessibility on our website or portals, please contact a Sutter Health Customer Support Agent at 800-4SUTTER or chat with My Health Online support Monday through Friday, 7:00 am – 7:00 pm. To report an issue after hours, send us an email at MHOSupport@sutterhealth.org.
Nondiscrimination Policy
Sutter Health Plan complies with applicable Federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, sex characteristics (including intersex traits), pregnancy or related conditions, and sex stereotypes. Sutter Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity, sex characteristics (including intersex traits), pregnancy or related conditions, and sex stereotypes.
Sutter Health Plan:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, call Sutter Health Plan Customer Service at 855-315-5800 on weekdays from 8:00 am – 7:00 pm.
Filing a Grievance
If you believe Sutter Health Plan has failed to provide these services or discriminated in another way based on race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability, you can file a grievance with Sutter Health Plan in person, by mail or fax or online at:
Sutter Health Plan
Attn: Appeals & Grievances
P.O. Box 160305
Sacramento, CA 95816
| Get Assistance | Contact Information |
|---|---|
| Call Customer Service | 855-315-5800 |
| Call TTY | 855-830-3500 |
| Send a Fax | 916-736-5422 |
| Send Toll-Free Fax | 855-759-8755 |
| Submit Online | Sign In to Member Portal |
The California Department of Managed Health Care regulates healthcare service plans. If you have a grievance against Sutter Health Plan, please use the Sutter Health Plan grievance process before contacting the department. Using this grievance procedure does not prohibit any potential legal rights that may be available to you.
If you need assistance with an emergency grievance, an unresolved grievance by Sutter Health Plan or one unresolved for over 30 days, contact the Department of Managed Health Care for help. You can reach them toll-free at 888-446-2219, or via TDD at 877-688-9891 for those with hearing or speech impairments. Complaint forms are also available on their website at dmhc.ca.gov.
Civil Rights Complaints
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Telephone: 800-368-1019
TDD: 800-537-7697
Complaint Portal: ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint Forms: hhs.gov/ocr/complaints/index.html