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Behavioral Health Benefits

Behavioral Health Benefits with Carelon

If you need behavioral health services, we're here for you every step of the way. You have access to mental health and substance use disorder (MH/SUD) treatment when you need it through Carelon Behavioral Health of California, Inc. You can search for providers directly through the Carelon website.

Carelon provides access to resources and tools to support your wellbeing. Members can access their Content Library, Clinical Referral Line and more through the Carelon website or call 844-398-0314.

For more information about Sutter Health Plan’s Transition to Carelon Behavioral Health of California, Inc. (Carelon), please visit the Carelon FAQ page.

Review Benefit Information

For details about your behavioral health benefits, check the Sutter Health Plan Evidence of Coverage and Disclosure Form in your Sutter Health Plan Member Portal. 

We’re Here to Help

Customer Service can help answer your questions about benefits, enrollment, billing, portal access and more.

Message Us

Submit a secure message and we’ll contact you within five business days. 

Call Us

Call 855-315-5800 or TTY 855-830-3500, weekdays: 8:00 am – 7:00 pm.

Email Us

Email shpserviceteam@sutterhealth.org with details about how we can help you.

Post-Stabilization Care

Non-participating providers can call 800-999-9585 to authorize post-stabilization care for behavioral health or substance use crises.

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